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Travel & Concierge Service Terms and Conditions

Who we are. We are Collection-Consulting Limited, a company registered in England and Wales. Our company registration number is 07707101 and our registered office is at Linen Hall Suite 526, 162-168 Regent Street, London, England, W1B 5TE.

What these terms cover. These are the terms and conditions on which we supply our travel & concierge service (being our lifestyle and management services) to you.

Why you should read them. Please read these terms carefully before you subscribe for our travel & concierge service. By continuing to use this website, contacting us about and/or continuing to use our services you agree to be bound by these terms. These terms tell you who we are, how we will provide services to you, how you can subscribe to our services or update the scope of service that you require, what to do if there is a problem and other important information.

Changes to these terms. We may change or add to these terms from time to time for security, legal or regulatory reasons as we continue to evolve and keep our business up-to-date. We will post the updated version here if we change these terms, and such changes will be effective immediately when posted. Your continued use of our services constitutes your acceptance of such changes and your agreement to be bound by the updated terms. We recommend that you continually check our terms to ensure that you understand the terms that apply at that time.

If you are a business customer. If you are a business customer these terms constitute the entire agreement between us in relation to our services. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

How to contact us. You can contact us by dialling in or messaging our customer service team at +44 (0) 203 865 19 81 or by writing to us at

How we may contact you. If we have to contact you, we will do so by telephone or in writing to you at the email or postal address or by a preferred messenger that you provided to us in your subscription request.
Travel & Concierge Service Terms and Conditions
1. Definitions
1.1"Customer" means a person who has successfully subscribed to our services.
1.2."Manager" means a personal manager allocated to a Customer to handle their travel and lifestyle requests.
1.3. "Management" means any member of Collection-Consulting staff acting on the authority of the manager.
1.4. "Subscription Fee" means a non-refundable upfront fee contracted over the Subscription Period, payable in advance by the start of the Subscription Period (including each renewal Subscription Period), unless otherwise expressly agreed by us in writing. The amount of the Subscription Fee is fixed by the Management.
1.5. "Subscription Period" means a 1-month's period of subscription staring on the date when Collection-Consulting has confirmed your subscription with us, unless a longer Subscription Period is expressly agreed under the subscription request, and each subsequent renewal Subscription Period.
1.6. "Supplier" means a third-party supplier of goods and/or services in relation to our travel & concierge service.
1.7."Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

2. The contract
Our acceptance of your subscription request and, your upfront payment of the Subscription Fee and/or the services that you have requested, brings into existence a legally binding contract between Collection-Consulting and a Customer for the provision of the Travel & Concierge Service.

3. The Travel & Concierge Service
3.1. Our travel & concierge service entitles you to a named Collection-Consulting Manager to manage your travel and lifestyle requests. We will seek Suppliers and, where applicable, book services for you with them.
3.2. We will provide the travel & concierge service with reasonable care and skill and as far as possible according to your requests and reasonable instructions now and then. We reserve the right to decline any request from you, provided we have a reason to do so, for example, if it is outside our remit, or it is illegal or indecent and we will inform you as soon as reasonably practicable in this regard.
3.3. We will assign a Manager to you, who will be available to you throughout your subscription with us to handle your requests. Your Manager will use their reasonable endeavours to respond to your requests as quick as reasonably possible. Should your Manager be temporarily unavailable, we will arrange their substitution.
3.4. You agree that when placing your request by telephone or email with us, you must provide all information necessary in order to carry out such request. For the avoidance of doubt, you are responsible for providing accurate, current, and complete information at all times. If we are unable to render you request, we will notify you as soon as reasonably practicable. We do not accept any responsibility for supplying the services late or for not supplying any part of them due to your failing to provide us with all necessary information within reasonable time of us asking for it.
3.5. We will use reasonable endeavours to ensure that all proposed Suppliers provide a high-quality Services. For the avoidance of doubt, any contract for work to be carried out, goods to be supplied, or services to be provided you enter into with the Supplier is between you and them and all terms imposed by them shall be binding upon you at the time of request. You agree to inform us if you wish to cancel any booking made, or if you are unable to honour any appointment, reservation or meeting arranged in connection with the services. You will be responsible under the contract with the Supplier for any cancellation fees/charges.
Your subscription is personal to you and the persons expressly named by you in your request or further communication with us (if applicable), and is not transferrable. You will have to provide us with the information about your nominated persons and you will procure that these persons comply with these terms and ensure that they consent to our privacy policy.
3.7. You shall be responsible for all fees charged by Suppliers whether notified to you at the time of booking or otherwise charged by the Supplier for their services. We will manage payments to Suppliers on your behalf, unless otherwise agreed with you.
3.8. We reserve the right to decline any requests from you if you repeatedly fail to honour your bookings or are in breach of cancellation policies. Where we incur any fees or costs because of such cancellation or failure by you, we will invoice you for such fees and costs immediately when we have incurred them. Such invoices shall be paid by you within 7 calendar days by a wire transfer unless we agree otherwise.
3.9. You agree that with regards to any travel arrangements in relation to the travel & concierge service, you and/or your nominated persons are fully responsible for taking out adequate travel insurance for your/their trip and where applicable to comply with any passport, visa or inoculation requirements. We do not accept any responsibility if you and/or your guests are unable to travel due to not complying with any such requirements and we do not bear the obligation to reimburse any expenses incurred by you and/or your guests.

4. Subscription
4.1. We decide to accept a person as a Customer at our absolute and unfettered discretion. Collection-Consulting shall have the right to refuse any subscription request for any reason without giving any reasons.
4.2. You can become a Customer subject to the Collection-Consulting's approval of the subscription request and your upfront payment of the Subscription Fee and/or the services that you have requested.
4.3. Every Customer must be at least 18 years of age.
4.4. In order to become a Customer, you will need to send us a subscription request by email or a preferred messenger as may be agreed by us.
4.5. After receiving a subscription request, we will review your request. We aim to process all subscription requests promptly but, occasionally, it may take longer to consider a particular request.
4.6. After your subscription request is accepted by Collection-Consulting, we will send out the available subscription types and the respective pricing option.
4.7. As soon as you confirm your agreement with our pricing options and, if applicable, you make an upfront payment of the Subscription Fee and/or the services that you have requested, you become a Customer and can enjoy the travel & concierge service. We will send you an email confirming that we have accepted your subscription request.

5. Subscription Period
5.1. Unless otherwise agreed under a request, the Customer subscribes for our services for a Subscription Period.
5.2. Subscription is renewed for the subsequent Subscription Period always subject to the Customer's upfront payment of the Subscription Fee in full for the subsequent Subscription Period, unless terminated by us or the Customer by giving a one-month notice before the end of the Subscription Period. The Customer must ensure that they make an upfront payment of the Subscription Fee in full for the subsequent Subscription Period. The subscription renewal is always subject to our receipt of the payment of the respective Subscription Fee in full. If we do not receive the payment of the respective Subscription Fee in full by the last working day of the current Subscription Period, we are under no legal obligation to provide any travel & concierge service to the Customer in the subsequent Subscription Period.
5.3. If a Customer wishes to stop using our services, a Customer must inform Collection-Consulting of their wish by a clear statement by e-mail to the following email address We reserve the right to deduct a portion of any advance payments made by the Customer for the actual services provided and to deduct or charge reasonable compensation for any net costs that we have incurred.
Nothing in these terms is intended to restrict the legal right of a Customer (who is a consumer) to cancel their subscription within 14 days after Collection-Consulting confirmed your subscription with Collection-Consulting. The cancellation period will expire after 14 days from the day when Collection-Consulting confirmed your subscription with Collection-Consulting.
5.4. In case a Customer sent a cancellation request under clause 5.3 above, but subsequently, within one month after sending such cancellation request, the Customer has contacted us requesting to resume providing the services, such Customer's request brings into existence a new legally binding contract between us and Customer for the provision of travel & concierge service, and, at our unfettered discretion, we will charge the Customer the Subscription Fee or the amount calculated based on our standard hour rates which may be communicated to the Customer at any time upon their request.
5.2. We have the right to terminate the Customer's subscription in case of their violation of these terms, or due to other compelling reasons in the opinion of the Management at their unfettered discretion.
Examples of the possible grounds for immediate termination of subscription by us include the following:
5.2.1. A Customer and/or their nominated persons commit a serious or repeated breach of these terms;
5.2.2. A Customer or their nominated persons behave in an abusive manner with anyone from our team;
5.2.3. A Customer does not make any payment to us when it is due, and they still do not make payment within 30 calendar days of us reminding them that payment is due.
5.2.4. A Customer provides us with materially false or misleading details when making requests.
5.6. A Customer shall compensate us if they are in breach of these terms. If we terminate the Customer's subscription in the situations set out in clause 5.45, we may refund the amounts paid in advance, however we reserve a right to deduct a portion of any advance payments made by the Customer for the actual services provided and to deduct or charge reasonable compensation for the net costs we will incur as a result of their breach of these terms.
5.7. We may terminate the Customer's Subscription by notice to the Customer at any time at our absolute and unfettered discretion. We may refund the amounts paid in advance; however, we reserve a right to deduct a portion of any advance payments made by the Customer for the actual services provided and to deduct or charge reasonable compensation for any net costs that we have incurred.

6. Price and payment
6.1. Depending on your subscription type you may pay a Subscription Fee and/or make upfront payments under our invoices. You can enquire about our pricing or further detail of subscription with us by contacting us at
6.2. Unless otherwise agreed under a Customer's request, the Customer must make an advance payment of the price of the services in full, before we start providing them. In case we expressly agreed for a partial advance payment, we will invoice you for the balance of the price of the services monthly in advance for the services until the services are completed. You must pay each invoice within 30 calendar days after the date of the invoice.
6.3. All amounts billed to Customers will include VAT.
6.4. All payments shall be by a wire transfer unless we agree otherwise. The payment is deemed received when we have received cleared funds.
6.5. We may appoint a payment processing agent to receive and collect the payments online. Alternatively, payments can be made by a bank transfer to our current account against our invoice. All payments shall be in euro (EUR), US Dollars (USD) and pounds sterling (GBP), as agreed in the request.
6.6. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
6.7. We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. In addition, you shall defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and costs (including debt collection fees, court costs and reasonable legal fees) arising out of or in connection with your failure to make any payment to us by the due date .

7. Liability for Loss or Damage
7.1. We do not exclude or limit in any way a liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation.
7.2. We will not be responsible or liable to Customers (except to the extent that we are negligent or in breach of any legal duty) for:
7.2.1. loss, damage or cost incurred by Customers as a result of any act or omission of a third-party Suppliers caring out work, supplying goods, or providing independent services;
7.2.2. events which we could not have foreseen or forestalled even if we had taken all reasonable care;
7.2.3. any loss of profit, loss of business, business interruption, or loss of business opportunity.

8. Notices
8.1. Notices from Customers to Collection-Consulting must be in writing. We reserve the right to require evidence of posting or delivery where it has no record of receipt, or the date of any notice appears inconsistent with the date of receipt. In this case, the notice will be deemed not given unless such evidence is produced. Any notice handed to Collection-Consulting must be receipted.
8.2. Notices from Collection-Consulting to Customers will be provided in writing using the details from the subscription records.

9. Data protection
We will only use your personal data as set out in our Privacy Policy. You can find our Privacy Policy at or request hard copy from us.

10. Other important terms
10.1. We may transfer our rights and obligations under these terms to another entity or person.
10.2. If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.3. Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that a Customer does anything he is required to do under these terms, or if we delay in taking steps against him in respect of breaking these terms, that will not mean that a Customer does not have to do those things and it will not prevent us taking steps appropriate at a later date. For example, if the renewal payment is not received and Collection-Consulting does not chase such Customer, we can still require to make the payment at a later date.
10.4. Any dispute or claim arising out of or in connection with these terms or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
10.5. Collection-Consulting will not be deemed to be in breach of these terms by reason of any delay or failure to perform in accordance with these terms if such delay or failure is due to any cause beyond our reasonable control.